The most annoying thing happened last weekend!! We purchased tickets to a WWE Smackdown event happening on November 22 – and the tickets were lost. I’m freakin’ pretty sure that they got tossed in the trash because my husband placed them in the same location that we put the junk mail – WTF? Why???
I’m not even going to this event, but yet I spend hours searching for these damn tickets. Did I mention they were part of Ethan’s Christmas present, I know parenting fail!!! WE searched every inch of the house, every possible drawer and shelf, the damn tickets were not in sight.
At this point, I’ve given up completely and called Ticket Master, surely they must have a solution on how to replace lost tickets. ONE HOUR, I was on hold for one hour before speaking to a very pleasant sale rep. She asked about the receipt with the order number – yep you guessed it that was lost as well because it was in the same envelope with the tickets. Sighs, now what? I really have to give credit to this lady, she spend almost an hour and a half on the phone with me trying to think of options to locate the ticket order – name, phone number, card used during the purchase – nope it was a giant FAIL!
Ticket Master had no record of our order at all. How the fuck does that happen? We bought tickets and up to this moment we had them in our hands. The sales rep didn’t have any answers and all she could really say was that they didn’t have a record and that I could go right to the outlet storewherethe tickets were purchased at and have them locate their copy of the receipt. Just maybe they would be able to offer some assistance.
GREAT! Just what I wanted to do on my Friday night! So off we rush over there before the local Canadian Tire to see what help they could be. The store employees stared at us dumbfounded as we explained the situation as they quickly told us they would need to contact Ticket Master for more information. Fantastic, on hold for another hour!
During this hold period, we discovered that Ticket Master had receive numerous of complaints from ticket buyers not wanting to disclose personal information such as names and phone numbers at the ticket outlets. As a result of these complaints, Ticket Master no longer required any information when you purchase tickets in person – which means no way to track purchases! I was so frustrated – I really hope some of these complainers never lose a ticket and have to see such a look of disappointment on their child’s face.
Finally, after two hours of standing around the customer service counter, our tickets were found and we were provided a confirmation number and instructions to pick them up at the box office at the event venue.
I’m glad to say that we now have these tickets in hand and that Ethan is much happier now that he will attend the WWE Smackdown Event on Tuesday.
I leave you with some advice – always put tickets in a safe and trusted location so that you’re never faced with lost tickets.
Have you ever lost tickets? What was the last event that you attended?